How Aerix handled peak travel season with zero overtime using Solva
A travel booking platform absorbed a 4x spike in support volume during peak season without overtime, temp staff, or dropped tickets.
"Peak season used to mean overtime, temp staff, and exhausted agents. This year, Solva carried the surge and my team actually took weekends off."
Emma Larsson, Head of Support at Aerix
The Challenge
Every peak travel season, Aerix's support volume quadrupled overnight — booking changes, cancellations, refund questions all at once. The team survived on overtime and temporary staff, which was costly, hard to train, and left agents exhausted by season's end.
The Solution
Aerix put Solva on the front line across chat and email. Solva instantly handles the flood of repetitive booking and cancellation questions, working through the night when the team is offline, and hands off complex itinerary changes to agents with everything summarized.
The Results
Aerix made it through its busiest season with zero overtime hours and no temporary hires. Solva resolved 70% of peak-season tickets automatically, and the team ended the season energized instead of burned out — while customers got instant answers at 3 a.m.
